Have a question regarding our packaging dies or any of our products and services? See below for some of our frequently asked questions, which might help you with your query. If not, we are happy to help both day and night, so please contact us today.
Frequently Asked Questions
Where do you supply?
Midland Packaging Dies is a global business and our packaging dies and punches are distributed and used in packaging punch machines throughout the world. We pride ourselves on building and maintaining outstanding customer relationships and support our clients to succeed. Regions we currently supply include several countries in South America, the Middle East and most of the United States. Wherever your location, remote or populated, we can supply both on time and on budget, delivering what we quote, perforation to perfection.
Where are they manufactured?
We're proud to be British and all our manufacturing is done here in the UK. We use specialised manufacturing processes and confidential materials to create bullet dies, flat dies, punch hammers, ball bearing hammers and associated accessories to at least meet, and in most cases exceed, standard manufacturer specifications. We utilise the highest quality passported and certified materials to ensure that our products meet exacting specifications at all times, and everything we do, from sourcing materials, to quality control and despatch follows a very strict protocol.
What is your order turnaround?
We hold a comprehensive range of stock of all our packaging dies, allowing us to support your order requirements at a moments notice. In most cases, orders can be despatched from our distribution centre the same day and will arrive with you the following day. We also have the facilities to hold customer owned strategic spares and offer this service for a number of the worlds largest fresh food manufacturers. In emergency cases and depending on your location, we can even deliver our packaging dies the very same day using private aircraft.
What machines do you cater for?
Our packaging dies are all designed and manufactured specifically to be used in punch machines from all the leading manufacturers. Unfortunately, due to trademark restrictions, we cannot list nor advertise the exact machines our bullet dies, flat dies, punch hammers and ball bearing hammers can be used with. However, please contact us with details of your specific punch machine and we will be happy to advise you. If we do not stock an item for you, we can offer a complete project management service including design and prototyping.
Can you guarantee quality?
Quality is our number one priority all times, so everything we do follows a very strict protocol. A full audit is done on all of our components before being dispatched, ruling out any faults or problems further down the line. We are very proud of our quality control and strive to keep our standards at the highest level. We utilise the highest quality passported and certified materials to ensure that our products meet exacting specifications at all times, to at least meet, and in most cases exceed, standard manufacturer specifications.
How about after sales support?
We aim to serve all our customers in a professional manner with an acute eye to detail, providing the highest quality die products, and promoting mutually beneficial, happy working relationships. We strive always to be efficient, reliable and competitive, recognising that our future depends on the quality of our products and the service given to our customers. We are confident in the quality of our products and stringency of our quality control, however, if you do have an issue with our products, it will always be dealt with highest of priorities.
Quality
We aim to provide a customer focused service delivering the highest quality packaging dies at competitive rates. Our customers are seen as partners and we aim to adapt and be flexible to their requirements. To support this we’re continuing to invest in our manufacturing processes, logistics, infrastructure and the workforce that makes it all happen.
Quality
We aim to serve all our customers in a professional manner with an acute eye to detail, providing the highest quality die products, promoting mutually beneficial, happy working relationships. Quality is our number one priority at all times, so everything we do follows a very strict protocol. We're proud to be British and all our die manufacturing is done in the UK.
